Wheel Kids events have different cancellation and refund policies depending on the event type and duration. The information below provides general outlines of these policies. If you registered online your registration receipt has the specific details of the program in which you have registered. Registration forms for non-online registrations provide details of those programs’ specific refund policies.
GENERAL CONDITIONS
Policy Changes: In case of society-wide events beyond our control (e.g., pandemic, natural disaster, governmental action, etc.), we reserve the right to modify our stated refund policies if necessary to preserve our ability to operate in the present and future. Such modifications will be announced to all event participants and will supersede any previously-published refund policies.
Medical Cancellations: Registrants unable to participate in a program due to unforeseen medical conditions may be eligible for a refund less an administrative fee; a refund may be provided upon Wheel Kids’ receipt of a signed letter from the participant’s physician no less than five days before the camp session begins.
Erroneous Registration: Accidental registrations (e.g., signing up for the wrong program, wrong date, wrong skill level) may be refunded in full less an administrative fee if brought to our attention within 48 hours of the erroneous registration. Cancellation of an erroneous registration after 48 hours will be handled according to the policies listed below and program-specific policies if any.
Credits: We do not issue credits for future events.
COVID-19, AQI, & OTHER PUBLIC HEALTH FACTORS: Our programs listed below are staffed mostly by young people committed to providing quality services for our community while also earning needed income. They are our essential workers. Meanwhile, we all face environmental conditions beyond our control such as COVID-19 and poor air quality. We will do all we can to not cancel programs but must do so if health considerations require it. Due to the uncontrollable nature of these threats and our staff’s reliance on our program income we cannot refund for COVID or air quality cancellations.
SUMMER CAMPS
For details see your registration receipt and/or records.
Written request (via email is acceptable) must be received four weeks or more prior to the start date of the registered program to be eligible for a possible refund. Partial withholdings will apply – see program page for details. No refunds will be provided for cancellations or withdrawals occurring within four weeks of the program start date. Once a camp session has begun, no refund will be granted for absences, dismissal, weather, illness/injury, or voluntary withdrawal from the camp, or for changes to the camp schedule or program deemed necessary by Wheel Kids staff. Cancellation of Extended Hours, lunches, or other add-on items can be done at any time for a refund, less an administrative fee – see program page for details.
Changing camp sessions/programs after you’ve registered is possible if space is available. Requests to change your session must be submitted no less than four weeks prior to the start date of your currently registered session. Changing to a session/program that’s full will result in your name being placed on the wait-list in the order it was received – if space does not open in this case, no refund or credit will be provided. After May 1, changes to open summer camp sessions will be assessed a transfer fee of $40, payable before transfer is confirmed.
RIDING LESSONS & SCHOOL YEAR PROGRAMS
Private Lessons
Written request (email is acceptable) must be received 72 hours or more in advance of the scheduled lesson for a refund, less a 50% administrative fee. Rescheduling, with no refund, may be possible. No refund for cancellations with less than 72 hours notice. Wheel Kids will make every effort to provide more than 24 hours notice of cancellation; cancellation by Wheel Kids, for reasons other than COVID-19 or air quality, will be refunded 100% or rescheduled if possible at a mutually convenient time.
After School & Weekend Bike Classes
Written request (email is acceptable) must be received fourteen or more days prior to the registered class for a refund. A 50% administrative fee will be deducted from any refund regardless of the timing of receipt of the request. No refund will be made less than fourteen days prior to the registered camp. Refunds will not be granted for absences, dismissal or voluntary withdrawal from the Event or for changes to the Event or Event schedule deemed necessary by Wheel Kids staff. In case of cancellation due to insufficient enrollment, a full refund will be provided. In case of weather-related cancellation by Wheel Kids, a credit will be provided. If this credit is not used by Dec. 21, it will be issued as a refund.
One-Day Camps
Written request (email is acceptable) must be received fourteen or more days prior to the registered camp for a refund. A 50% administrative fee will be deducted from any refund regardless of the timing of receipt of the request. No refund will be made less than fourteen days prior to the registered camp. Refunds will not be granted for absences, dismissal or voluntary withdrawal from the Event or for changes to the Event or Event schedule deemed necessary by Wheel Kids staff. In case of weather-related cancellation by Wheel Kids, or in case of insufficient enrollment, a full refund will be provided.
MIDDLE SCHOOL BIKE SKILLS
Written request (email is acceptable) must be received fourteen or more days prior to the registered session date for a refund, less a 20% administrative fee. If written request is received less than 14 days prior to the registered session date, no refund will be made. Refunds will not be granted for absences, dismissal, or voluntary withdrawal from the class. Notice of cancellation must include date, location and name of registered student; please send to admin@wheelkids.com.
Changing class sessions after you’ve registered is possible if space is available. Requests to change your session must be submitted no less than 14 days prior to the start date of your currently registered session. Changing to a session/program that’s full will result in your name being placed on the waitlist in the order it was received – if space does not open in this case, no refund or credit will be provided.
FAMILY CYCLING
Written request must be received seven or more days prior to the registered class session date for a refund. A 50% administrative fee will be deducted from any refund requested seven or more days prior to the beginning of the class. No refund will be made less than seven days prior to the registered class. Refunds will not be granted for absences, dismissal or voluntary withdrawal from the Event or for changes to the Event or Event schedule deemed necessary by Wheel Kids staff.
Wheel Kids events have different cancellation and refund policies depending on the event type and duration. The information below provides general outlines of these policies. If you registered online your registration receipt has the specific details of the program in which you have registered. Registration forms for non-online registrations provide details of those programs’ specific refund policies.
GENERAL CONDITIONS
Policy Changes: In case of society-wide events beyond our control (e.g., pandemic, natural disaster, governmental action, etc.), we reserve the right to modify our stated refund policies if necessary to preserve our ability to operate in the present and future. Such modifications will be announced to all event participants and will supersede any previously-published refund policies.
Medical Cancellations: Registrants unable to participate in a program due to unforeseen medical conditions may be eligible for a refund less an administrative fee; a refund may be provided upon Wheel Kids’ receipt of a signed letter from the participant’s physician no less than five days before the camp session begins.
Erroneous Registration: Accidental registrations (e.g., signing up for the wrong program, wrong date, wrong skill level) may be refunded in full less an administrative fee if brought to our attention within 48 hours of the erroneous registration. Cancellation of an erroneous registration after 48 hours will be handled according to the policies listed below and program-specific policies if any.
Credits: We do not issue credits for future events.
COVID-19, AQI, & OTHER PUBLIC HEALTH FACTORS: Our programs listed below are staffed mostly by young people committed to providing quality services for our community while also earning needed income. They are our essential workers. Meanwhile, we all face environmental conditions beyond our control such as COVID-19 and poor air quality. We will do all we can to not cancel programs but must do so if health considerations require it. Due to the uncontrollable nature of these threats and our staff’s reliance on our program income we cannot refund for COVID or air quality cancellations.
SUMMER CAMPS
For details see your registration receipt and/or records.
Written request (via email is acceptable) must be received four weeks or more prior to the start date of the registered program to be eligible for a possible refund. Partial withholdings will apply – see program page for details. No refunds will be provided for cancellations or withdrawals occurring within four weeks of the program start date. Once a camp session has begun, no refund will be granted for absences, dismissal, weather, illness/injury, or voluntary withdrawal from the camp, or for changes to the camp schedule or program deemed necessary by Wheel Kids staff. Cancellation of Extended Hours, lunches, or other add-on items can be done at any time for a refund, less an administrative fee – see program page for details.
Changing camp sessions/programs after you’ve registered is possible if space is available. Requests to change your session must be submitted no less than four weeks prior to the start date of your currently registered session. Changing to a session/program that’s full will result in your name being placed on the wait-list in the order it was received – if space does not open in this case, no refund or credit will be provided. After May 1, changes to open summer camp sessions will be assessed a transfer fee of $40, payable before transfer is confirmed.
RIDING LESSONS & SCHOOL YEAR PROGRAMS
Private Lessons
Written request (email is acceptable) must be received 72 hours or more in advance of the scheduled lesson for a refund, less a 50% administrative fee. Rescheduling, with no refund, may be possible. No refund for cancellations with less than 72 hours notice. Wheel Kids will make every effort to provide more than 24 hours notice of cancellation; cancellation by Wheel Kids, for reasons other than COVID-19 or air quality, will be refunded 100% or rescheduled if possible at a mutually convenient time.
After School & Weekend Bike Classes
Written request (email is acceptable) must be received fourteen or more days prior to the registered class for a refund. A 50% administrative fee will be deducted from any refund regardless of the timing of receipt of the request. No refund will be made less than fourteen days prior to the registered camp. Refunds will not be granted for absences, dismissal or voluntary withdrawal from the Event or for changes to the Event or Event schedule deemed necessary by Wheel Kids staff. In case of cancellation due to insufficient enrollment, a full refund will be provided. In case of weather-related cancellation by Wheel Kids, a credit will be provided. If this credit is not used by Dec. 21, it will be issued as a refund.
One-Day Camps
Written request (email is acceptable) must be received fourteen or more days prior to the registered camp for a refund. A 50% administrative fee will be deducted from any refund regardless of the timing of receipt of the request. No refund will be made less than fourteen days prior to the registered camp. Refunds will not be granted for absences, dismissal or voluntary withdrawal from the Event or for changes to the Event or Event schedule deemed necessary by Wheel Kids staff. In case of weather-related cancellation by Wheel Kids, or in case of insufficient enrollment, a full refund will be provided.
MIDDLE SCHOOL BIKE SKILLS
Written request (email is acceptable) must be received fourteen or more days prior to the registered session date for a refund, less a 20% administrative fee. If written request is received less than 14 days prior to the registered session date, no refund will be made. Refunds will not be granted for absences, dismissal, or voluntary withdrawal from the class. Notice of cancellation must include date, location and name of registered student; please send to admin@wheelkids.com.
Changing class sessions after you’ve registered is possible if space is available. Requests to change your session must be submitted no less than 14 days prior to the start date of your currently registered session. Changing to a session/program that’s full will result in your name being placed on the waitlist in the order it was received – if space does not open in this case, no refund or credit will be provided.
FAMILY CYCLING
Written request must be received seven or more days prior to the registered class session date for a refund. A 50% administrative fee will be deducted from any refund requested seven or more days prior to the beginning of the class. No refund will be made less than seven days prior to the registered class. Refunds will not be granted for absences, dismissal or voluntary withdrawal from the Event or for changes to the Event or Event schedule deemed necessary by Wheel Kids staff.